Unfortunately, orders can not be canceled after being placed unless you call immediately after the order has completed.
We do our best to fill your order immediately after placing. Our policy states that you will receive a tracking number within 24 hours during business hours (Excluding Holidays and Problems Beyond Our Control) of ordering or your order is free.
14 Days of Product Delivery Guarantee
Within 14 days of product delivery, if a customer is unsatisfied with the quality of Deaux Girl products for any reason, they may return them to Deaux Girl for full Deaux Girl Product Credit, an equal-value product exchange, or a full refund (UNUSED) minus shipping and handling. Returns and exchanges need to be filed with email@example.com. An agent will contact the customer with the next steps required for completing the return.
15-30 Days of Product Delivery Guarantee
Within 15 and 30 days after Product Delivery, Products can be exchanged for Deaux Girl Product Credit, an equal-value product exchange, or 80% of a full refund (UNUSED) minus shipping and handling. Returns and exchanges need to be filed with firstname.lastname@example.org. An agent will contact the customer with the next steps required for completing the return.
31-90 Days of Product Delivery Guarantee
Within 31 and 90 days after delivery, products can be exchanged for Deaux Girl Product Credit or an equal-value "product exchange minus shipping and handling". Returns and exchanges need to be filed with email@example.com. An agent will contact the customer with the next steps required for completing the return.
If a product is believed to be defective, please contact firstname.lastname@example.org to file a claim. Products proven to be defective will be exchanged for a product of equal or lesser value.
If a Customer experiences personal incompatibility with Deaux Girl products (such as an allergy to an ingredient), the customer should immediately contact their physician. Please be aware that all our ingredients can be viewed when ordering product. To return a product based on personal incompatibility, the customer may contact email@example.com. An agent will then contact the Customer to discuss options, such as product credit, an applicable refund, or to ship a replacement product of similar or lesser value at no additional charge. For Quality Control, Customers are asked to describe the nature of the Personal Incompatibility in the Support Ticket.
Defective or Damaged Product
If a product is defective or arrives damaged from Carrier handling, the customer is asked to contact firstname.lastname@example.org and Support will send a replacement right away. Customers are asked to include digital photo(s) of the damaged or defective product with your Support Claim so Deaux Girl can forward to the Carrier or Manufacturer.
Lost or Stolen Shipment Claims
Deaux Girl provides tracking numbers for every package sent. The customer is responsible for checking with their local postal carrier if a tracking number shows a package as having been delivered yet the customer has not received it. In some cases, the customer may be required to file a lost/stolen claim with their local post office. After a shipment has been reported lost with the local carrier, a support request may be made with email@example.com to request replacement of the lost shipment.
Instructions for Returning Products to Deaux Girl
Requests for product exchanges or returns must be initiated through firstname.lastname@example.org. A Deaux Girl customer support agent will then provide the customer with return instructions, a return mailing address, and a Return Merchandise Authorization number (RMA) within approximately 1 business day of the original request. Please note that we are not able to provide expedited shipping on replacements or exchanges at this time (unless it was the fault of Deaux Girl as the reason for the return), even if you chose expedited shipping on your original order.
If the customer does not have means to access the online customer support portal, then the request for product return or exchange may be initiated by calling our Customer Support phone number below,